THREATDOWN PREMIUM SUPPORT
Stop Downtime Before it Starts.
ThreatDown’s Premium Support combines our best-in-class standard support with faster response SLAs, 24/7 expert coverage for all severity levels, and a dedicated technical resource, so critical issues are resolved before they become crises.
Sometimes You Need a Little Extra Help.
ThreatDown is Here For You.
ThreatDown Premium Support empowers our customers to maintain peak performance and minimize downtime, providing peace of mind and uninterrupted operations.
Faster Response Times from Support
SLAs that cut downtime dramaticall
24/7 Support Team Available
Including weekends and holidays
Priority Case Routing
Critical cases routed to experts immediately
Support That Goes Beyond the Ticket
Malware Removal Service
Specialists guide customers through malware recovery, assess attacks, aid rollback, and deliver clear, calm expertise to restore security and customer confidence.
Human-led Technical Onboarding
A guided session and 90‑day partnership help support deployment, configure features, answer questions, and ensure steady progress toward defined success goals.
Technical Concierge
A dedicated customer success manager who serves as the customer’s primary technical resource delivers ongoing maintenance, proactive outreach, security reviews, and expert guidance.
Real Support. Real Results.
“The customer service is top tier, by far one of the most pleasant vendors I work with.”
Kyle Mumper
Financial Services Industry
“Any time we have an issue, the response time is almost instant. Support has always been able to help us with anything…They reply promptly to not only email, but via phone with 1 on 1 conversation, which is very rare nowadays.”
Lindsay Wood
Retail Industry
“The support team is attentive, responsive and always very friendly. Our CSM Maxime is just as attentive, and always professional.”
Guillaume Connan
Horizon Trading Solutions
Cybercrime in the age of AI
Two AI ecosystems are growing from the same infrastructure: one legitimate, one criminal.
Is your organization prepared?