THREATDOWN PREMIUM SUPPORT
Stop Downtime Before it Starts.
ThreatDown’s Premium Support combines our best-in-class standard support with faster response SLAs, 24/7 expert coverage for all severity levels, and a dedicated technical resource, so critical issues are resolved before they become crises.
Vous avez parfois besoin d'un peu d'aide supplémentaire.
ThreatDown est là pour vous.
ThreatDown Premium Centre d'aide permet à nos clients de maintenir des performances optimales et de minimiser les temps d'arrêt, ce qui leur assure une tranquillité d'esprit et des opérations ininterrompues.
Temps de réponse plus rapides du Centre d'aide
SLAs that cut downtime dramaticall
24/7 Support Team Available
Including weekends and holidays
Acheminement des cas prioritaires
Critical cases routed to experts immediately
Support That Goes Beyond the Ticket
Malware Removal Service
Specialists guide customers through malware recovery, assess attacks, aid rollback, and deliver clear, calm expertise to restore security and customer confidence.
Human-led Technical Onboarding
A guided session and 90‑day partnership help support deployment, configure features, answer questions, and ensure steady progress toward defined success goals.
Technical Concierge
A dedicated customer success manager who serves as the customer’s primary technical resource delivers ongoing maintenance, proactive outreach, security reviews, and expert guidance.
Real Support. Real Results.
“The customer service is top tier, by far one of the most pleasant vendors I work with.”
Kyle Mumper
Financial Services Industry
“Any time we have an issue, the response time is almost instant. Support has always been able to help us with anything…They reply promptly to not only email, but via phone with 1 on 1 conversation, which is very rare nowadays.”
Lindsay Wood
Retail Industry
“The support team is attentive, responsive and always very friendly. Our CSM Maxime is just as attentive, and always professional.”
Guillaume Connan
Horizon Trading Solutions
Premium Centre d'aide est disponible avec toutes lesOffres groupées ThreatDown
Core
Idéal pour les petites organisations à la recherche d'un antivirus de base.
Ce qui est inclus :
- Incident responsei
- Next-gen AVi
- Device controli
- Application Blocki
- Vulnerability Assessmenti
- Browser Phishing Protectioni
Add-ons optionnels
- +Core for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / par boîte de réception
- +Premium Support / Contacter le service commercial
Advanced
Idéal pour les organisations à la recherche d'une cybersécurité complète.
Tout ce qui se trouve sur le site Core est inclus, plus :
- Ransomware Rollbacki
- Endpoint Detection & Responsei
- Patch Managementi
- Firewall Managementi
- Managed Threat Huntingi
Add-ons optionnels
- +Advanced for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / par boîte de réception
- +Premium Support / Contacter le service commercial
Elite
Idéal pour les organisations qui recherchent Centre d'aide de la part d'analystes experts.
Tout ce qui se trouve sur le site Advanced est inclus, plus :
- Managed Detection & Response (includes Threat Hunting)Qu'est-ce que c'est
Add-ons optionnels
- +Elite for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / par boîte de réception
- +Premium Support / Contacter le service commercial
Ultimate
Recommandé aux organisations qui veulent avoir l'esprit tranquille.
Tout ce qui se trouve sur le site Elite est inclus, plus :
- DNS Filteringi
- Premium Supporti
Add-ons optionnels
- +Ultimate for Servers /
- +Mobile Security /
- +Email Security / par boîte de réception
PLATESFORMES D’EXPLOITATION
