THREATDOWN PREMIUM SUPPORT
Stop Downtime Before it Starts.
ThreatDown’s Premium Support combines our best-in-class standard support with faster response SLAs, 24/7 expert coverage for all severity levels, and a dedicated technical resource, so critical issues are resolved before they become crises.
Manchmal brauchen Sie ein wenig zusätzliche Hilfe.
ThreatDown ist für Sie da.
ThreatDown Premium Support ermöglicht es unseren Kunden, ihre Spitzenleistung aufrechtzuerhalten und Ausfallzeiten zu minimieren, so dass sie sich keine Sorgen machen müssen und ihren Betrieb nicht unterbrechen müssen.
Schnellere Reaktionszeiten des Support
SLAs that cut downtime dramaticall
24/7 Support Team Available
Including weekends and holidays
Vorrangige Weiterleitung von Fällen
Critical cases routed to experts immediately
Support That Goes Beyond the Ticket
Malware Removal Service
Specialists guide customers through malware recovery, assess attacks, aid rollback, and deliver clear, calm expertise to restore security and customer confidence.
Human-led Technical Onboarding
A guided session and 90‑day partnership help support deployment, configure features, answer questions, and ensure steady progress toward defined success goals.
Technical Concierge
A dedicated customer success manager who serves as the customer’s primary technical resource delivers ongoing maintenance, proactive outreach, security reviews, and expert guidance.
Real Support. Real Results.
“The customer service is top tier, by far one of the most pleasant vendors I work with.”
Kyle Mumper
Financial Services Industry
“Any time we have an issue, the response time is almost instant. Support has always been able to help us with anything…They reply promptly to not only email, but via phone with 1 on 1 conversation, which is very rare nowadays.”
Lindsay Wood
Retail Industry
“The support team is attentive, responsive and always very friendly. Our CSM Maxime is just as attentive, and always professional.”
Guillaume Connan
Horizon Trading Solutions
Support ist mit allen ThreatDown verfügbar
Core
Ideal für kleine Unternehmen, die einen einfachen Virenschutz benötigen.
Was enthalten ist:
- Incident responsei
- Next-gen AVi
- Device controli
- Application Blocki
- Vulnerability Assessmenti
- Browser Phishing Protectioni
Optionale Ergänzungen:
- +Core for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per Posteingang
- +Premium Support / Kontaktieren Sie uns
Advanced
Ideal für Unternehmen, die eine umfassende Cybersicherheit suchen.
Alles in Core enthalten plus:
- Ransomware Rollbacki
- Endpoint Detection & Responsei
- Patch Managementi
- Firewall Managementi
- Managed Threat Huntingi
Optionale Ergänzungen:
- +Advanced for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per Posteingang
- +Premium Support / Kontaktieren Sie uns
Elite
Ideal für Unternehmen, die Unterstützung von erfahrenen Analytikern suchen.
Alles in Advanced enthalten plus:
- Managed Detection & Response (includes Threat Hunting)Was ist das
Optionale Ergänzungen:
- +Elite for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per Posteingang
- +Premium Support / Kontaktieren Sie uns
Ultimate
Empfohlen für Unternehmen, die sich sicher sein wollen.
Alles in Elite enthalten plus:
- DNS Filteringi
- Premium Supporti
Optionale Ergänzungen:
- +Ultimate for Servers /
- +Mobile Security /
- +Email Security / per Posteingang
BETRIEBSPLATTFORMEN
