THREATDOWN PREMIUM SUPPORT
Stop Downtime Before it Starts.
ThreatDown’s Premium Support combines our best-in-class standard support with faster response SLAs, 24/7 expert coverage for all severity levels, and a dedicated technical resource, so critical issues are resolved before they become crises.
A veces necesita un poco más de ayuda.
ThreatDown está aquí para usted.
ThreatDown La asistencia Premium permite a nuestros clientes mantener el máximo rendimiento y minimizar el tiempo de inactividad, proporcionando tranquilidad y operaciones ininterrumpidas.
Mayor rapidez de respuesta del servicio de asistencia
SLAs that cut downtime dramaticall
24/7 Support Team Available
Including weekends and holidays
Enrutamiento prioritario de casos
Critical cases routed to experts immediately
Support That Goes Beyond the Ticket
Malware Removal Service
Specialists guide customers through malware recovery, assess attacks, aid rollback, and deliver clear, calm expertise to restore security and customer confidence.
Human-led Technical Onboarding
A guided session and 90‑day partnership help support deployment, configure features, answer questions, and ensure steady progress toward defined success goals.
Technical Concierge
A dedicated customer success manager who serves as the customer’s primary technical resource delivers ongoing maintenance, proactive outreach, security reviews, and expert guidance.
Real Support. Real Results.
“The customer service is top tier, by far one of the most pleasant vendors I work with.”
Kyle Mumper
Financial Services Industry
“Any time we have an issue, the response time is almost instant. Support has always been able to help us with anything…They reply promptly to not only email, but via phone with 1 on 1 conversation, which is very rare nowadays.”
Lindsay Wood
Retail Industry
“The support team is attentive, responsive and always very friendly. Our CSM Maxime is just as attentive, and always professional.”
Guillaume Connan
Horizon Trading Solutions
Soporte Premium disponible con todos los paquetes de ThreatDown
Core
Ideal para pequeñas organizaciones que buscan un antivirus básico.
Qué incluye:
- Incident responsei
- Next-gen AVi
- Device controli
- Application Blocki
- Vulnerability Assessmenti
- Browser Phishing Protectioni
Complementos opcionales:
- +Core for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / por bandeja de entrada
- +Premium Support / Contacta ventas
Advanced
Ideal para organizaciones que buscan una ciberseguridad completa.
Todo en Core incluido más:
- Ransomware Rollbacki
- Endpoint Detection & Responsei
- Patch Managementi
- Firewall Managementi
- Managed Threat Huntingi
Complementos opcionales:
- +Advanced for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / por bandeja de entrada
- +Premium Support / Contacta ventas
Elite
Ideal para organizaciones que buscan el apoyo de analistas expertos.
Todo en Advanced incluido más:
- Managed Detection & Response (includes Threat Hunting)¿Qué es esto
Complementos opcionales:
- +Elite for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / por bandeja de entrada
- +Premium Support / Contacta ventas
Ultimate
Recomendado para organizaciones que desean tranquilidad.
Todo en Elite incluido más:
- DNS Filteringi
- Premium Supporti
Complementos opcionales:
- +Ultimate for Servers /
- +Mobile Security /
- +Email Security / por bandeja de entrada
PLATAFORMAS OPERATIVAS
