ThreatDown
Premium Support
Sometimes you need a little extra help.
ThreatDown is here for you.
Premium Support empowers our customers to maintain peak performance and minimize downtime, providing peace of mind and uninterrupted operations.
How does Premium Support work?
Premium Support builds on our best-in-class standard support with improved response time SLAs, extended support availability and more.
Key Benefits
Priority Case Routing
Faster Response Times
24×7 Phone Support for Sev 1 Cases
Award-winning customer support
Protect your organization’s workstations, servers and more with award-winning prevention, detection and response.
Voted a leader in 42 categories including “Best Support”.
Recognized for exceptional customer satisfaction.
Customer’s Choice in North America for Endpoint Protection Platforms.
“[ThreatDown] is easy to implement and use, customer support is quick and they now have implemented a system of success manager that I’m pleased with.”
Ricardo B., IT Manager