THREATDOWN PREMIUM SUPPORT

Stop Downtime Before it Starts.

ThreatDown’s Premium Support combines our best-in-class standard support with faster response SLAs, 24/7 expert coverage for all severity levels, and a dedicated technical resource, so critical issues are resolved before they become crises.

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Sometimes You Need a Little Extra Help.
ThreatDown is Here For You.

ThreatDown Premium Support empowers our customers to maintain peak performance and minimize downtime, providing peace of mind and uninterrupted operations.

Faster Response Times from Support

SLAs that cut downtime dramaticall

24/7 Support Team Available

Including weekends and holidays

Priority Case Routing

Critical cases routed to experts immediately

Support That Goes Beyond the Ticket

Malware Removal Service

Specialists guide customers through malware recovery, assess attacks, aid rollback, and deliver clear, calm expertise to restore security and customer confidence.

Human-led Technical Onboarding

A guided session and 90‑day partnership help support deployment, configure features, answer questions, and ensure steady progress toward defined success goals.

Technical Concierge

A dedicated customer success manager who serves as the customer’s primary technical resource delivers ongoing maintenance, proactive outreach, security reviews, and expert guidance.

Real Support. Real Results.

“The customer service is top tier, by far one of the most pleasant vendors I work with.”

Kyle Mumper

Financial Services Industry

“Any time we have an issue, the response time is almost instant. Support has always been able to help us with anything…They reply promptly to not only email, but via phone with 1 on 1 conversation, which is very rare nowadays.”

Lindsay Wood

Retail Industry

“The support team is attentive, responsive and always very friendly. Our CSM Maxime is just as attentive, and always professional.”

Guillaume Connan

Horizon Trading Solutions