THREATDOWN PREMIUM SUPPORT
Stop Downtime Before it Starts.
ThreatDown’s Premium Support combines our best-in-class standard support with faster response SLAs, 24/7 expert coverage for all severity levels, and a dedicated technical resource, so critical issues are resolved before they become crises.
Sometimes You Need a Little Extra Help.
ThreatDown is Here For You.
ThreatDown Premium Support empowers our customers to maintain peak performance and minimize downtime, providing peace of mind and uninterrupted operations.
Faster Response Times from Support
SLAs that cut downtime dramaticall
24/7 Support Team Available
Including weekends and holidays
Priority Case Routing
Critical cases routed to experts immediately
Support That Goes Beyond the Ticket
Malware Removal Service
Specialists guide customers through malware recovery, assess attacks, aid rollback, and deliver clear, calm expertise to restore security and customer confidence.
Human-led Technical Onboarding
A guided session and 90‑day partnership help support deployment, configure features, answer questions, and ensure steady progress toward defined success goals.
Technical Concierge
A dedicated customer success manager who serves as the customer’s primary technical resource delivers ongoing maintenance, proactive outreach, security reviews, and expert guidance.
Real Support. Real Results.
“The customer service is top tier, by far one of the most pleasant vendors I work with.”
Kyle Mumper
Financial Services Industry
“Any time we have an issue, the response time is almost instant. Support has always been able to help us with anything…They reply promptly to not only email, but via phone with 1 on 1 conversation, which is very rare nowadays.”
Lindsay Wood
Retail Industry
“The support team is attentive, responsive and always very friendly. Our CSM Maxime is just as attentive, and always professional.”
Guillaume Connan
Horizon Trading Solutions
Premium Support is Available with All ThreatDown Bundles
Core Next-Gen AV
AI-powered protection that stops threats before they get in.
Save 10% for 2 years
Total
What’s included:
- Incident responsei
- Next-gen AVi
- Device controli
- Application Blocki
- Vulnerability Assessmenti
- Browser Phishing Protectioni
Optional add-ons:
- +Core for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per inbox
- +Premium Support / Contact sales
Advanced EDR
Advanced detection and recovery with built-in ransomware rollback.
Save 10% for 2 years
Total
Everything in Core included plus:
- Ransomware Rollbacki
- Endpoint Detection & Responsei
- Patch Managementi
- Firewall Managementi
- Managed Threat Huntingi
Optional add-ons:
- +ITDR / per identity
- +Advanced for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per inbox
- +Premium Support / Contact sales
Elite MDR
24/7 human-led threat monitoring and response. Our analysts fight so your team doesn’t have to.
Save 10% for 2 years
Total
Everything in Advanced included plus:
- Managed Detection & Response (includes Threat Hunting)What’s this?
Optional add-ons:
- +ITDR / per identity
- +Elite for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per inbox
- +Premium Support / Contact sales
Ultimate MDR Plus
Comprehensive, fully managed protection across devices and identities.
Everything in Elite included plus:
- ITDRi
- MDR Plusi
- Premium Supporti
Optional add-ons:
- +Ultimate for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per inbox
OPERATING PLATFORMS
