THREATDOWN
Premium Support
Expand ThreatDown’s best-in-class standard support with faster response time SLAs, extended support availability, and more.
Sometimes You Need a Little Extra Help.
ThreatDown is Here For You.
ThreatDown Premium Support empowers our customers to maintain peak performance and minimize downtime, providing peace of mind and uninterrupted operations.
Priority Case Routing
Faster Response Times from Support
24×7 (Including Weekends) Phone Support for Sev 1 Cases
Trusted by Customers. Recognized by Analysts.
ThreatDown Endpoint Protection Rated Product of the Year by MRG Effitas for 2025.
MRG Effitas
Product of the Year
“ThreatDown MDR enables us to meet the needs for 24×7 coverage with professional security experts who work in the industry every day.”
Matthew Verniere, IT Project Manager
Richards Building Supply
“Ransomware rollback is one that we mention a lot. It’s one of the features that really appealed to us having gone into environments that have been attacked”
Simon Bough, Founder
ICT North
Customers choice in North America for Endpoint Protection Platforms.
Gartner Peer Insights
Customer Choice
Only vendor to receive all certifications 14 quarters in a row.
MRG Effitas
360° Assessment
Voted a leader in 42 categories including “Best Endpoint Protection” and “Easiest To Use”.
G2
Summer 2025
Top-rated in user sentiment and service experience.
Software Reviews
Service Experience
ThreatDown EDR wins the Gold Award for Attack Visibility in Telemetry.
AV Lab Cybersecurity Foundation
Advanced In-The-Wild Malware Test
Premium Support is Available with All ThreatDown Bundles
Core
Ideal for small organizations looking for basic antivirus.
What’s included:
- Incident responsei
- Next-gen AVi
- Device controli
- Application Blocki
- Vulnerability Assessmenti
- Browser Phishing Protectioni
Optional add-ons:
- +Core for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per inbox
- +Premium Support / Contact sales
Advanced
Ideal for organizations looking for well rounded cybersecurity.
Everything in Core included plus:
- Ransomware Rollbacki
- Endpoint Detection & Responsei
- Patch Managementi
- Firewall Managementi
- Managed Threat Huntingi
Optional add-ons:
- +Advanced for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per inbox
- +Premium Support / Contact sales
Elite
Ideal for organizations looking for support from expert analysts.
Everything in Advanced included plus:
- Managed Detection & Response (includes Threat Hunting)What’s this?
Optional add-ons:
- +Elite for Servers /
- +DNS Filtering /
- +Mobile Security /
- +Email Security / per inbox
- +Premium Support / Contact sales
Ultimate
Recommended for organizations that want peace of mind.
Everything in Elite included plus:
- DNS Filteringi
- Premium Supporti
Optional add-ons:
- +Ultimate for Servers /
- +Mobile Security /
- +Email Security / per inbox
OPERATING PLATFORMS
Additional Resources
